Bed bugs are on the rise.

Believed to have started in France, people who are returning from the Rugby World Cup are thought to have brought them back to the UK.

Just this week, a woman who claims she was covered with bedbug bites after staying in a Premier Inn hotel has received a refund and compensation from the company.


Amid growing fears of bed bugs in recent weeks, now is a good time to know how to fight insect infestations in your hotel.


An infestation of bedbugs or other pests can be damaging to your facility’s reputation and can represent a liability risk. Bedbugs, spiders and other pests can be carried in on guests’ or employees’ clothes and possessions—no hotel is immune, and high-traffic facilities are at an elevated risk of infestation. Although most pests found in hotels are not known to spread disease, they can be a nuisance to guests. It is important to prepare your staff for an infestation so you can respond quickly.

Identify Infestations

Staff should conduct regular inspections in order to discover infestations before a guest does. Instruct staff to inspect all rooms upon vacancy, looking for living or dead bugs, small bloodstains from crushed insects and dark spots from droppings. These identifiers can be anywhere, from floor boards to walls to linens.

Responding to Complaints

It is crucial to have a plan to address complaints about bedbugs. Yours should educate the guest and work to eliminate the infestation. Here are steps housekeeping should take upon receiving the complaint:

• Offer the guest a new room.
• Provide information about bedbugs, emphasising that they are not known to spread disease.
• Launder bedding and the guest’s clothes in the hottest water and dry on the hottest setting that is safe for the materials.
• Use a stiff brush to dislodge bedbugs and eggs.
• Use a HEPA vacuum on the mattress, bed frame, furniture, floor and carpet.
• Bag mattresses and box springs for at least


It’s important to plan and prepare your staff for an infestation so you are able to respond quickly.


Eliminating Infestations

Cleaning, disinfecting and eliminating hiding places are the best method of ridding your facility of bedbugs and other pests. Many can live for several months without food and water, so it may be advisable to use a pesticide. Work with your pest control specialist to:

• Choose the least toxic pesticide available that will be effective. Stronger-than-necessary chemicals could harm your guests and staff.
• Follow manufacturer instructions for pesticide use.
• Advise hotel staff to stay away from treated areas until the recommended time period has elapsed.
• Treat furniture and mattresses with pesticide only if necessary and with small amounts on the seams

Liability Woes

For liability purposes, document your pest mitigation process and resolve all identified infestations. If a guest discovers an infestation and you fear legal actions, weigh the cost of settlement against lost business. An infestation can be extremely detrimental to reputation.


Get In Touch

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